Description:
These review questions will broaden your application of a few key topics from the chapters and the Module 3 objectives . Answer all four questions. All references are required to be in current APA format.
Discuss the importance of integrating the voice of the customer into all decisions under the concept of Quality Function Deployment (QFD).
Describe service process design and the service encounter design.
What is Design for Reliability? Why is reliability important? Describe series and parallel systems?
Describe Throughput and explain why the identification and elimination of bottlenecks are key to improving productivity.
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